LUXIAUR QUALITY PROMISE

At Luxiaur, exceptional quality is at the heart of everything we create. From sourcing the finest 100% Mulberry silk to the final hand-finished detail, every product is meticulously crafted and thoroughly inspected to ensure it meets our uncompromising standards.

We believe true luxury should provide lasting comfort, timeless craftsmanship, and complete confidence with every purchase. If your product does not meet these standards due to a manufacturing defect or workmanship issue, we're committed to making it right.

Our Warranty Coverage

Our Limited Warranty covers manufacturing defects that affect the quality, craftsmanship, or intended performance of your Luxiaur product.

This includes:

• Defects in stitching or craftsmanship.
• Manufacturing defects in fabric or materials.
• Incorrect product or item received.
• Products damaged during shipping or transit.

What Is Not Covered

Our warranty does not cover:

• Normal wear and tear from everyday use.
• Damage caused by improper washing or care.
• Snags, pulls, stains, or accidental damage.
• Damage resulting from misuse, alterations, or unauthorized repairs.
• Natural changes in silk that occur with regular use over time.

How to Submit a Warranty Claim

If you believe your product is covered under our warranty, please contact our Sleep Care Experts within 14 days of discovering the issue.

To help us process your claim quickly, please include:

• Your order number.
• Clear photographs of the product and the issue.
• A brief description of the problem.

Once your claim has been reviewed, we'll provide an appropriate solution, which may include a replacement or refund where applicable.

Our Commitment

Your trust means everything to us. We're dedicated to delivering products that reflect the craftsmanship, elegance, and quality Luxiaur stands for. If something isn't right, we'll work with you to ensure your experience meets the standard you deserve.