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Orders | Shipping | Return | Product Care

How Can We Help?

Frequently asked questions

Use the FAQ section to answer your customers' most frequent questions.

Orders & Shipping

Do you ship worldwide?


Yes. We proudly ship to customers around the world. Shipping options and delivery estimates are displayed at checkout based on your location.

How long will it take to get my orders?

Orders are typically processed within 1–2 business days. Delivery times vary by destination, but most orders arrive within 3–10 business days after dispatch.

How can I track my order?


Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Any question?

You can contact us through our Contact page or email us at hello@luxiaur.com. Our team will be happy to assist you.

Returns & Exchanges

What is your return policy?

We accept returns on eligible unused items within our return window. Products must be returned in their original condition and packaging. For more info check our Return & Exchange policy page.



What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we'll make it right as quickly as possible.

How long do refunds take?

Once your return has been received and inspected, refunds are typically processed within 5–10 business days, depending on your payment provider.



Payments & Support

Which payment methods do you accept?

We accept all major credit and debit cards, along with additional secure payment options available at checkout.




Is my payment information secure?

Absolutely. Every transaction is protected using industry-standard encrypted payment processing to keep your information secure.

How can I contact Luxiaur?

Our Sleep Care Experts are here to help. Simply start a Live Chat or reach out through our Contact Us page, and we'll be happy to assist you with product recommendations, order inquiries, or any questions about your sleep essentials.





Do you offer gift packaging?

Yes. Every Luxiaur order is presented in elegant packaging designed to make every purchase feel special—whether it's a gift or a personal indulgence.






Silk & Materials

What is 22 Momme Mulberry Silk?

22 Momme Mulberry Silk is one of the highest-quality silks available. Its luxurious weight offers exceptional softness, durability, and a smooth finish that's gentle on skin and hair.






Are your products made from 100% pure Mulberry Silk?

Yes. Our silk collections are crafted from 100% pure 22 Momme Mulberry Silk for an exceptionally soft and luxurious sleep experience.

How can I contact Luxiaur?

Unlike cotton, silk creates less friction against your skin and hair, helping reduce sleep creases, hair breakage, and frizz while providing a naturally smooth, breathable sleeping surface.

What makes Luxiaur different?

We focus on premium craftsmanship, carefully sourced silk, timeless design, and thoughtful details to create products that elevate your nightly routine.

Product Care

How do I care for my silk products?

Hand wash in cold water with a gentle silk-safe detergent or use a delicate machine cycle inside a laundry bag. Lay flat or hang to air dry, and avoid direct sunlight.

Can I machine wash my silk pillowcase?

Yes. Use a delicate cycle with cold water, place it inside a mesh laundry bag, and use a detergent designed for delicate fabrics.

Can silk be ironed?

Yes. If needed, iron on the lowest heat setting while the fabric is slightly damp or place a cloth between the iron and the silk.



What makes Luxiaur different?

We focus on premium craftsmanship, carefully sourced silk, timeless design, and thoughtful details to create products that elevate your nightly routine.